A self-reflection of municipal IT professionals in small Romanian city administrations

Abstract

E-government usually studies focus on outcomes or user opinion. Our attempt is to see this also from the point of view of IT professionals that work in public institutions. Big cities will always be on the forefront of using new technologies in their day-to-day work and, because of that, they are usually the subject of researchers wanting to study this field. But most Romanians live in small cities, towns and villages. We are also interested in the pace of e-government development in these municipalities.

After the 2017 study that focused on big Romanian cities, this year we follow up with a more comprehensive research, which aims to find out how e-government is implemented in small urban municipalities in Romania. Our research aims to learn how successful the implementation of egovernment services in Romanian local government is in the eyes of those tasked with rolling out these services. E-government is no longer a new development in the public institutions’ continuing search for better service. The interaction between citizens and companies, as well as the government, are constantly evolving, and new ways of doing things are regularly tested and adopted or discarded.