E-government services in Romanian cities: A look from the inside

Abstract

How good the e-government services of local governments are is usually ascertained through their success in attracting users. This paper looks at the other part of the equation. Our research aims to find out how successful the implementation of e-government services in Romanian local government is in the eyes of those tasked with rolling out these services.

As such, we surveyed heads of IT departments in the largest city halls in Romania (the county seats and the capital, Bucharest) to see how their IT professionals implemented e-government services and what their opinion was on E-government progress at a national level. We found that eService development was not a priority for Romanian city halls and that, with one exception, e-government did not appear prominently in their strategic development plans.