E-Citizens Web Portal - Case of Croatia

Main Article Content

Article Sidebar

Published Jul 11, 2018
Martina Tomiči´c Furjan Nikolina Žajdela Hrustek Igor Pihir

Abstract

Electronic government implies the use of information and communication technology (ICT) for improving the way public services are provided to all citizens. In order to create an interface, through which citizens can use these services, web portals are developed. The web portal that represents the interface for the use of services intended for citizens in the Republic of Croatia, as key users, was developed in the frame of e-citizens project, initiated by the Croatian government in year 2013. Since its inception, the portal has been continuously upgraded and complemented by new electronic services. The usage of the e-citizens portal however, despite the availability of services, does not follow the developing trends according to researches by the local Ministry of Administration and the Eurostat data. Citizens access the portal, but mostly to collect information and do not use its advanced additional functionalities. This paper analyses Croatian government web portal, its functionalities, attitudes toward it and its use by citizens. Finally, based on data analysis improvement of the accessibility/usage of Croatian government portal will be proposed.

How to Cite

Furjan, Martina Tomiči´c, Nikolina Žajdela Hrustek, and Igor Pihir. 2018. “E-Citizens Web Portal - Case of Croatia”. Central and Eastern European EDem and EGov Days 331 (July):17-27. https://doi.org/10.24989/ocg.v331.2.

Downloads

Download data is not yet available.
Abstract 156 | PDF Downloads 56

Article Details

Section
Articles